Information Desk Receptionist

5 days ago


White Plains, New York, United States White Plains Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Information Desk Receptionist to join our team at White Plains Hospital. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.

Key Responsibilities
  • Greets and directs patients, visitors, and staff in a professional and courteous manner.
  • Registers visitors, issues computer-generated visitor passes, and enforces visitation policies.
  • Provides accurate and timely information to patients and visitors regarding hospital services, policies, and procedures.
  • Assists with patient flow, coordinates patient/visitor needs, and evaluates ongoing situations to ensure a smooth and efficient experience.
  • Collaborates with WPH Security personnel to relay and enforce visitation policies.
  • Performs all other related duties as assigned.
Requirements
  • High School Diploma or GED required.
  • Proficient computer skills, including Microsoft Outlook, MS Word, and aptitude for learning new software systems.
  • Previous customer service experience interacting with diverse public preferred.
  • Bilingual in Spanish a plus.
Work Environment

May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) database and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS database can also be found at the hospital switchboard, saved on a disc.

High energy level. Ability to work in fast-paced environment and multi-task. Must be able to move throughout the Hospital. Must be able to remain in stationary position majority of time. Frequently move boxes and other supplies and position self to store supplies in cabinets. Must practice patience, tact, and caring nature at all times.



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