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Help Desk Specialist

2 months ago

White Plains, New York, United States Ampcus Full time
Job Summary

We are seeking a highly skilled and experienced Help Desk Specialist to join our team at Ampcus. As a Help Desk Specialist, you will be responsible for providing technical support to our end-users via phone, email, and in-person.

Key Responsibilities
  • Field incoming help desk requests and incidents from end-users via phone, email, and in-person
  • Access the Footprints ticketing system to create or resolve tickets
  • Ability to RDP into a machine to fix an issue
  • Perform password resets
  • Resolve any VPN access issues
  • Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
  • Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
Requirements
  • Minimum 4 years prior demonstrated experience
  • Remote phone support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to absorb and retain information quickly
  • Ability to work independently with minimal supervision
  • Sitting for extended periods of time
  • General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers)
  • Software application required to support: Windows 10, MS Office (versions 2016/O365), MS Outlook (versions 2013/16/ O365), Intune & Webmail, Cisco Jabber / Meeting Place, Active Directory / Active Roles / Quest Password Manager, SAP & Maximo - password unlock/resets, Enterprise/departmental applications specific to
Education & Certifications
  • Associate degree in Information Systems; 4 year college degree is preferred