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Front Desk Supervisor
2 months ago
We are seeking a highly skilled and experienced Front Desk Supervisor to join our Front Office team at Crescent Services. As a key member of our team, you will be responsible for providing exceptional customer service, leading by example, and ensuring a seamless guest experience.
Key Responsibilities- Customer Service: Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to understand their needs and provide personalized service.
- Front Office Leadership: Provide guidance and leadership to Guest Service associates, ensuring consistent quality customer service is delivered.
- Registration and Check-In: Promptly complete the registration process, inputting and retrieving information from our computer system, and confirming pertinent details.
- Room Assignments: Make appropriate selections of rooms based on guest needs, and nonverbally confirm the room number and rate.
- Account Management: Close out guest accounts at time of check-out, and in the event of dissatisfaction, negotiate compromise and authorize revenue allowances as needed.
- Attention to Detail: A keen eye for detail and respect for the importance of teamwork.
- Organizational Skills: Strong organizational and time management skills, with the ability to work a variety of shifts, including days, evenings, and weekends.
- Communication Skills: Excellent communication skills, with the ability to work effectively with guests, colleagues, and management.
Crescent Services is a hospitality company that values diversity, equity, and inclusion. We strive to create a great place to work where associates at all levels are respected for their differences. We are committed to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
