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Team Lead

1 month ago

Phoenix, Arizona, United States Party City Full time

Are you a customer service enthusiast looking for a new challenge? We're seeking a Team Lead to join our Party City team As a Team Lead, you will be responsible for executing best-in-class sales and service strategies, reinforcing exceptional customer service behaviors, and providing value to our guests through a customer-friendly in-store and curbside shopping experience. You will leverage technology to enhance the customer service experience and cultivate an "it can be done" attitude with your team. Key responsibilities include managing and planning the daily and weekly workload, assisting with team onboarding and learning, directing and coaching store team members, and supporting the Store Team Leader in holding associates accountable to expectations. If you have prior retail management experience, strong communication skills, and the ability to build relationships with your staff and customers, we want to hear from you As a Team Lead, you will work a schedule that aligns to customer and business needs, including early morning, evening, overnight shifts, and weekends. You will also be responsible for creating an environment that promotes associate engagement and retention. If you're passionate about delivering exceptional customer service and leading a team to success, apply today