Special Loans Specialist

5 days ago


Austin, Texas, United States New American Funding Full time
Job Title: Special Loans Specialist

At New American Funding, we are seeking a highly skilled Special Loans Specialist to join our team. As a Special Loans Specialist, you will play a critical role in assisting borrowers with inquiries, complaints, and disputes related to mortgage loans.

Responsibilities:
  • Set up and verify ARM Loans into our Mortgage Servicing Platform (MSP)
  • Create and manage change notification letters for ARM Loans
  • Process interest rate and payment changes on ARM Loans
  • Set up and verify indexes for ARM Loans
  • Create and manage change notifications for Buydown Loans
  • Process Recast Loan Modifications
  • Assist in processing potential Successor in Interest
  • Document Military Servicemembers
  • Develop Procedures and Job Aids for the Special Loans Department
Qualifications:
  • 2 years of experience in Mortgage Servicing
  • High school diploma or equivalent required
  • History of reliable attendance
  • Ability to work a Full-time schedule with some weekends
  • Must be able to pass a background investigation
Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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