Senior Systems Analyst

1 week ago


Westfield, Massachusetts, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Senior Systems Analyst to join our Enterprise Systems team at InsideHigherEd. The successful candidate will be responsible for providing technical support and expertise in the development and maintenance of our enterprise applications.

Key Responsibilities
  • Provide technical support and troubleshooting for enterprise applications, including Ellucian Banner and Oracle SQL.
  • Develop and maintain SQL scripts to import, export, and repair data within the Ellucian Banner student information system.
  • Coordinate with stakeholders to identify, define, develop, test, and maintain Oracle database scripts, views, triggers, functions, and packages.
  • Analyze high-level technical issues presented by end-users and develop solutions to resolve them.
  • Submit support cases with software vendors and coordinate with university staff for case troubleshooting to resolution.
  • Provide technical support for university-supported reporting tools, including development of reports, dashboards, and data blocks.
  • Assist end-users with reporting processes.
  • Provide primary technical support for the Ellucian DegreeWorks software system.
  • Provide support and guidance as needed to OIT staff engaged in similar functions.
  • Provide technical support to assist in ongoing efforts related to data governance.
  • Develop and maintain processes within the Broadcom automation system.
  • Actively respond to assigned cases in the OIT support desk online ticket system.
  • Maintain clear, concise, and descriptive documentation on solutions offered and applications developed or modified.
  • Support all ongoing efforts to reinforce data security and integrity.
Requirements
  • Bachelor's Degree or relevant professional certification with 5 years of experience, including at least 2 years of experience in application programming with either Ellucian Banner or Oracle SQL.
  • 3 years of progressive experience with Ellucian Banner.
  • 1 year of Higher Education experience.
  • 1 year of experience with Linux operating systems.
  • Strong analytical skills.
Benefits
  • Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees.
  • Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period.
  • Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
  • Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.


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