Customer Experience Director

4 days ago


Tampa, Florida, United States Marc Jacobs Full time

**Key Responsibilities:

  • Consistently achieve or exceed individual and store sales and commercial KPIs.
  • Lead the sales floor to deliver an excellent customer experience through a customer-first mindset, building loyal relationships.
  • Ensure the store is always guest-ready, a place where clients feel comfortable, welcomed, and free to be themselves.
  • Become an expert in Marc Jacobs Universe, including product knowledge, Brand DNA, and pillars.
  • Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
  • Foster a culture of collaboration and open communication with colleagues and management.


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