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Guest Experience Ambassador

2 months ago

Cambridge, Massachusetts, United States Marriott International Inc Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Experience Attendant to join our team at Marriott International Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities
  • Greet and Welcome Guests: Provide a warm and welcoming experience for all guests, ensuring that they feel valued and respected.
  • Monitor Club Operations: Maintain a high level of awareness of seating availability, service, safety, and well-being of guests, ensuring that the club is running smoothly and efficiently.
  • Provide Exceptional Service: Serve food and beverages to guests, building strong relationships and creating a memorable experience.
  • Anticipate Guest Needs: Anticipate and communicate replenishment needs promptly, ensuring that guests have everything they need to enjoy their experience.
  • Maintain a Clean and Safe Environment: Maintain the cleanliness and condition of the bar, bar unit, tables, and other tools, ensuring that the club is always clean and safe.
  • Stock and Replenish Supplies: Stock ice, glassware, and supplies, ensuring that the club is always well-stocked and ready for guests.
  • Complete Opening and Closing Duties: Complete all opening and closing duties, including securing liquors, beers, wines, coolers, cabinets, and storage areas.
  • Document Important Information: Document pertinent information in the department logbook, ensuring that all important details are recorded and easily accessible.
  • Follow Company Policies and Procedures: Follow all company policies and procedures, including those related to safety, security, and guest satisfaction.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this role.
  • No Related Work Experience Required: No related work experience is required for this role, but a passion for delivering exceptional guest experiences is essential.
  • No Supervisory Experience Required: No supervisory experience is required for this role, but a willingness to learn and take on new challenges is essential.
  • No License or Certification Required: No license or certification is required for this role, but a commitment to ongoing learning and development is essential.
About Marriott International Inc

Marriott International Inc is a global hospitality company that is committed to delivering exceptional guest experiences and creating memorable moments for our guests. We are a company that values diversity, inclusion, and respect, and we are committed to creating a workplace culture that is welcoming and inclusive for all.