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Cafe Experience Ambassador
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cafe Ambassador. As a key member of our community, you will be responsible for creating memorable experiences for our customers and driving brand awareness at our Cafes.
The ExperienceAs a Cafe Ambassador, you will have the opportunity to work with a diverse group of customers and team members, helping to create an inclusive environment where everyone feels welcome. You will be responsible for engaging with customers, providing exceptional customer service, and advocating for better financial literacy through discovery and Capital One resources.
The BenefitsAt Capital One, we offer a comprehensive benefits program that includes health, financial, and other benefits to support your total well-being. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self.
Responsibilities- Bring the Cafe experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome.
- Proactively engage with customers and the community in all areas of the Cafe.
- Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources.
- Be a team player and work with an energized team of Ambassadors to inspire teammates and create memorable experiences.
- Stay curious, adaptable, and have a desire to learn and grow through self-development.
- Continually learn new digital and technical skills.
- Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Cafe.
- Volunteer within the community and be an advocate for financial literacy.
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- Associate's degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.
