Café Experience Ambassador

4 weeks ago


Cambridge, Massachusetts, United States Capital One Full time
About the Role:

As a Café Ambassador at Capital One, you will be at the heart of our community, introducing customers to our best-in-class services and creating memorable experiences. You will be responsible for guiding customers through goal setting, advocating for better financial literacy, and partnering with local businesses to plan events. If you are an outgoing, self-driven individual who thrives on building connections and having meaningful conversations, this could be the perfect role for you.

Responsibilities:

  • Bring the Café experience and our brand to life by creating an inclusive environment where all customers and team members feel welcome
  • Proactively engage with customers and the community in all areas of the Café, helping with tech challenges, showing off our services and products, and having deeper conversations about their financial journeys
  • Guide customers through goal setting, meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
  • Be a team player and work with an energized team of Ambassadors, inspiring teammates as they inspire you
  • Stay curious, adaptable, and have a desire to learn and grow through self-development
  • Continually learn new digital and technical skills
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
  • Volunteer within the community and be an advocate for financial literacy

Requirements:
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications:
Associate's degree
2+ years of Retail or Customer-facing experience
Proficient in G-Suite
Strong written and oral communication skills

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

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