Customer Care Representative Homebuilding

5 days ago


Beaverton, Oregon, United States The New Home Company Inc. Full time
Job Title: Customer Care Representative

We are seeking a highly skilled and customer-focused Customer Care Representative to join our team at The New Home Company Inc. As a key member of our customer care team, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.

Key Responsibilities:
  • Conduct new home orientations to educate homeowners on the operation of appliances and other special features of their home.
  • Respond to homeowner inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the construction team to ensure that all warranty service requests are completed efficiently and effectively.
  • Provide weekly service status reports to the Customer Care Manager/Director of Construction.
  • Assist with training of new hires and fellow team members.
Requirements:
  • High school diploma required.
  • 7 years' experience in the building industry is preferred.
  • Excellent customer relations skills and ability to work independently and as part of a team.
  • Valid driver's license required.
Benefits:

We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and a 401(k) retirement plan with employer matching. We also provide opportunities for professional growth and development.

The New Home Company Inc. is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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