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Customer Service Representative

2 months ago

Beaverton, Oregon, United States Active Wellness Full time
Job Title:

Service Desk Representative

Job Summary:

We are seeking a highly motivated and customer-focused Service Desk Representative to join our team at Active Wellness. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service, ensuring a positive experience for our members, and promoting our club services and activities.

Key Responsibilities:
  • Greet members and guests enthusiastically and efficiently handle the check-in process
  • Answer telephone and field calls, providing accurate and timely information
  • Schedule services appointments and take reservations, either in person or by phone
  • Assist members with purchases of retail goods and club services
  • Promote membership information to prospective members and refer them to the Member Sales Department
  • Be knowledgeable about all programs and activities offered throughout the center
  • Promote club services and activities
  • Assist with keeping the club well stocked and clean
  • Inventory food items, lockers, and laundry services
  • Maintain communication logs and lost found ledgers
  • Handle member injury and illness incident reporting
  • Administer emergency care to members and guests in need of assistance
  • Work collaboratively with all other departments
Requirements:
  • Previous health club personal training experience is a plus
  • Previous experience with Member Management Systems is a plus
  • Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
  • Minimum GED/High School Diploma or equivalent
  • Must be detail-oriented, organized, and highly responsive with a commitment to customer service
  • Strong verbal communication skills
  • Basic computer skills, customer service skills, results-oriented, ability to multitask, and commitment to the fitness industry
  • AED/CPR/First Aid Certified
  • Proof of citizenship or legal status
Working Conditions:

Ability to take responsibility for the health and safety of others

Ability to stand for several hours in a same shift; ability to lift 25 lbs

Fitness club environment

Must follow OSHA and Active Wellness safety standards