Customer Service Representative
5 hours ago
Active Wellness is seeking a highly motivated and customer-focused Service Desk Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests.
Key Responsibilities:- Greet members and guests warmly and efficiently handle the check-in process
- Answer telephone calls and field inquiries in a professional and courteous manner
- Schedule services appointments and take reservations either in person or by phone
- Assist members with purchases of retail goods and club services
- Promote membership information to prospective members and refer them to the Member Sales Department
- Be knowledgeable about all programs and activities offered throughout the center
- Promote club services and activities
- Assist with maintaining a clean and well-stocked club environment
- Inventory food items, lockers, and laundry services
- Maintain communication logs and lost found ledgers
- Handle member injury and illness incident reporting
- Administer emergency care to members and guests as needed
- Work collaboratively with all departments to ensure seamless member experiences
- Previous experience in a customer-facing role, preferably in the health and wellness industry
- Basic accounting skills, customer service skills, results-oriented, basic computer skills, ability to multitask, and commitment to the fitness industry
- Minimum GED/High School Diploma or equivalent
- Must be detail-oriented, organized, and highly responsive with a commitment to customer service
- Strong verbal communication skills
- AED/CPR/First Aid certification
- Proof of citizenship or legal status
This is a dynamic and fast-paced environment that requires a team player with excellent communication and problem-solving skills. If you are a customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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