Customer Care Representative Homebuilding
3 weeks ago
Job Summary: We are seeking a highly skilled Customer Care Representative to join our team at New Home Co. As a Customer Care Representative, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.
Key Responsibilities:- Conduct new home orientations to educate homeowners on the operation of appliances and special features of their home.
- Respond to homeowner inquiries and resolve issues in a timely and professional manner.
- Supervise trade contractors and ensure that all warranty service requests are completed to a high standard.
- Maintain accurate records of customer interactions and warranty service requests.
- Provide weekly service status reports to the Customer Care Manager/Director of Construction.
- High school diploma required.
- 7 years' experience in the building industry preferred.
- Excellent customer service skills and ability to work independently.
- Valid driver's license required.
- Competitive base salary range: $55,000 - $70,000 per year.
- Annual bonus based on divisional and individual performance.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Generous paid time off policies.
Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Bending
- Lifting: From 1 (lbs) to 15 (lbs)
- Reaching
- Seeing: Full Color Vision
- Hearing
- Repetitive Motion (i.e. Gripping)
- Typing
- Talking
Environmental Factors: The environmental factors involved with the job duties and work location include:
Normal Office
Noise Level: Low to Moderate (Corporate/Sales Office Environment)
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Beaverton, Oregon, United States The New Home Company Inc. Full timeJob Title: Customer Care Representative HomebuildingThe New Home Company Inc. is seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.Key...
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