Customer Service Operations Manager

1 week ago


Quinton, United States Food Lion Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Manager to join our team at Food Lion. As a key member of our management staff, you will be responsible for leading and managing the Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable.

Your primary focus will be on supporting the management and duties of store operations to meet financial and sales goals. You will build strong relationships with associates and customers, promoting a culture that aligns with Food Lion's strategy.

You will supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management training and conducting timely formal performance appraisals for direct reports.

In this role, you will also provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture. You will support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs.

You must have excellent interpersonal, organizational, communication, and customer service skills. Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances is essential.

The estimated salary for this position is $60,000 - $70,000 per year, depending on experience.

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