Customer Experience Specialist

5 days ago


Quinton, United States FAS MART Full time
FAS MART: Where Customer Satisfaction Meets Opportunity

FAS MART is dedicated to providing an outstanding shopping experience for our customers. As a Retail Associate, you will be instrumental in achieving this goal, ensuring every customer leaves satisfied and eager to return. With a strong focus on customer service, team collaboration, and operational excellence, we're seeking talented individuals to join our dynamic team.

Competitive Compensation and Benefits

We offer a competitive hourly wage of $14.00, plus additional benefits, including:

  • Weekly pay
  • Paid time off
  • 401(k) retirement savings plan with a generous 6% company match
  • Growth opportunities within the company
Essential Responsibilities

Your key responsibilities will include:

  • Delivering exceptional customer service, responding to customer inquiries, and resolving issues promptly.
  • Maintaining a visually appealing store environment, including well-stocked shelves, attractive displays, and a spotless store floor.
  • Developing and implementing effective strategies to drive sales and achieve business objectives.
  • Championing our brand through promotions and engaging with customers about loyalty rewards programs.
  • Ensuring accurate cash handling, efficient transaction processing, and maintaining a secure financial environment.
  • Maintaining a safe and welcoming store environment, adhering to safety guidelines and protocols.
  • Contributing to a positive and inclusive team culture, supporting colleagues, and fostering open communication.
  • Maintaining a clean and inviting store environment, including restrooms, trash bins, and window washing stations.
Requirements

To succeed in this role, you'll need:

  • A high school diploma or equivalent
  • Basic math skills, including arithmetic operations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 50 pounds occasionally and frequently lift 10 pounds
  • Pass a pre-employment drug screen and background check


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