Industrial Equipment Support Specialist

5 days ago


Louisville, Kentucky, United States Lantech Full time
About the Role

Lantech is seeking a highly skilled Technical Support Coordinator to join our team. As a Technical Support Coordinator, you will play a critical role in providing technical support to our customers, service technicians, and spare parts coordinators for all Lantech products.

Key Responsibilities
  • Technical Support: Provide technical support via various channels to customers, service technicians, and spare parts coordinators for all Lantech products.
  • Documentation and Troubleshooting: Document and troubleshoot electrical, mechanical, and programming issues.
  • Collaboration: Coordinate with internal teams (engineering, manufacturing, sales, etc.) to develop a resolution for the issue.
  • Service Ticket Management: Follow up on open service tickets and ensure complete documentation and attachment of collaborating data and communication.
  • Programming and Configuration: Program PLCs, HMIs, VFDs, Light Curtains, etc. for the parts team.
  • Parts Coordination: Create requests to the parts group for warranty and contract parts orders and part quotes based on field service technician requests.
Requirements
  • Experience: 3-5 years of experience servicing, testing, maintaining, or providing troubleshooting support for controls-based industrial equipment.
  • Technical Knowledge: Understanding of PLC logic, detail-oriented, self-starter, with excellent customer service skills and a strong technical aptitude.
  • Communication Skills: Strong oral and written communication skills, proficient in Microsoft Office (Word, Excel, Outlook).
Desired Skills
  • PLC Logic Troubleshooting: Ability to troubleshoot RSLogix500 and RSLogix5000-based PLC logic.
  • Software Experience: WinMan experience.
Education
  • Technical Degree: Associate's degree in a technical field. Will consider minimum 5 years equivalent experience.
Why Work with Us?
  • Job Stability: Lantech is an essential business who is thriving in the manufacturing industry and growing exponentially in the market.
  • Competitive Benefits: 401k + Company Match, Quarterly profitability bonus, Medical, Dental, Vision, Paid Life, STD & LTD, Paid Life insurance, Paid Vacation, 8 paid holidays per year.
  • Competitive Pay: Competitive pay and benefits package.
  • Casual Dress: Casual dress code.
  • GREAT CULTURE: Lantech has a great company culture.


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