Technical Support Specialist

2 weeks ago


Niles, Ohio, United States BRT Extrusions Inc. Full time

Position Overview:

BRT Extrusions Inc. is seeking a skilled IT Support Analyst to provide essential technical assistance within our organization. This role involves engaging with personnel and clients across various levels, necessitating a professional demeanor and the ability to thrive in a dynamic environment. The successful candidate will undertake a diverse array of responsibilities aimed at facilitating the manufacturing operations from order processing to accounts receivable in a multi-state framework.

Company Profile:

BRT Extrusions Inc. is an expanding entity in the aluminum extrusion sector. Our products are integral to numerous applications, and as we expand, we are committed to the growth of our workforce.

We provide competitive hourly compensation, comprehensive medical, dental, and vision benefits after a specified period, participation in our 401K plan with company contributions, and paid time off based on eligibility.

Key Responsibilities:

  • Assist the IT Manager with daily helpdesk operations.
  • Diagnose and resolve issues related to networks, workstations, and printers.
  • Oversee the migration of workstations.
  • Create reports utilizing Crystal Reports.

Qualifications:

  • Minimum age of 18 years.
  • Bachelor's degree in Information Technology/Computer Science or equivalent experience in IT support (at least 1 year).
  • Proficient in configuring software and setting up new workstations.
  • Strong verbal and written communication skills, with the ability to interact professionally with staff and internal clients.
  • Demonstrated ability to prioritize tasks and manage support requests based on urgency and business requirements.
  • Consistent attendance and flexibility in undertaking additional projects.
  • Familiarity with EPICS, Azure, web development, SQL Server, and Crystal Reports is preferred but not mandatory.
  • Detail-oriented with excellent follow-through and follow-up capabilities.
  • Able to manage multiple support requests simultaneously while maintaining composure.
  • Capable of troubleshooting hardware and software issues effectively.

Physical Requirements:

This role necessitates working in an office and manufacturing setting, where temperatures may vary and noise levels can be elevated. The individual must be able to walk, bend, and stoop frequently, as well as sit for extended periods while performing repetitive tasks. Movement within the office or factory may be required to fulfill essential job functions. Effective verbal and written communication skills are essential, as is the ability to read and follow written instructions or procedures.

BRT Extrusions Inc. is an equal opportunity employer.



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