Customer Experience Specialist

3 weeks ago


Albuquerque, New Mexico, United States DriveTime Full time
Job Description

DriveTime is seeking a highly skilled Customer Experience Guide to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless sales experience.

Responsibilities
  • Assist customers with test drives, demonstrate vehicle features, and answer any questions they may have.
  • Partner with managers and other customer experience guides to delegate tasks and responsibilities, meeting customer and company needs.
  • Understand and execute all administrative responsibilities, including deal documentation, underwriting, cash handling, inventory management, and meeting company expectations.
  • Make phone calls, schedule appointments, and educate potential customers about their options.
  • Collaborate with team members to reach sales targets.
  • Work a flexible schedule, including early mornings, evenings, and Saturdays.
Requirements
  • High school diploma or GED required; associates or bachelor's degree preferred.
  • 3+ years of related work experience in customer service, sales, or retail industry.
  • Valid driver's license and acceptable driving record for the previous 3 years.
  • At least 18 years of age.
  • Ability to pass a drug test and background check.
Benefits
  • Competitive pay and monthly bonus.
  • Medical, dental, and vision insurance.
  • 401(k) and company-paid life insurance policy.
  • Short and long-term disability coverage.
  • Tuition reimbursement and wellness program.
  • Gratitude is Green: competitive pay across the organization.
  • Consistent work schedule: closed on Sundays.
  • Teamwork makes the dream work: monthly bonus share, sales contests, and other perks.
  • World-class training and development.
  • Paid time off and paid holidays.


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