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Financial Patient Advocate

2 months ago

Germantown, Tennessee, United States West Cancer Center Full time
Job Title: Financial Patient Advocate

Compensation is based on experience: $ an hour

Position Overview: This role is designed to support patients in navigating all aspects of their financial responsibilities, including insurance billing, coverage options, and payment obligations. The Financial Advocate will guide patients through sensitive discussions regarding their financial capabilities and available assistance programs. They will act as the primary liaison for patients concerning all financial inquiries during their treatment at West Cancer Center.

Key Responsibilities:
  • Uphold a professional demeanor while respecting the dignity and confidentiality of both patients and staff.
  • Engage effectively with patients in-person, over the phone, via email, and through written correspondence to address their financial needs.
  • Conduct follow-ups on overdue patient accounts and reach out to patients to resolve outstanding balances.
  • Monitor compliance with payment plans and follow up with patients who are not adhering to their agreements to establish new terms or bring their accounts current.
  • Assist patients in completing financial assistance applications and manage charity processing for designated patients.
  • Identify patients in need of financial support and provide them with charity applications or referrals as necessary.
  • Leverage community resources to offer information, referrals, and advocacy for additional patient needs.
  • Coordinate patient requirements with various departments, including care support, nurse navigation, and treatment teams.
  • Collaborate with other departments at West Cancer Center to enhance the revenue cycle.
  • Meet or exceed established collections and productivity targets.
  • Perform additional duties as assigned.
Qualifications/Experience:
  • At least 3 years of relevant experience, with a solid understanding of insurance billing, medical terminology, and the requirements for referrals and authorizations used by third-party payers, Medicare, and secondary payers.
  • Strong interpersonal skills with the ability to manage challenging customer service scenarios.
  • Proven analytical skills to gather and interpret insurance and contract information.
  • Exceptional attention to detail and critical thinking abilities.
  • Experience with computerized healthcare information systems is required.
  • Excellent verbal and written communication skills, both face-to-face and over the phone.
  • Ability to effectively collect on patient accounts while maintaining empathy and courtesy.
Work Environment/Physical Demands/Travel:
  • Typical clinical setting with a moderate noise level.
  • Ability to sit, stand, walk, reach, climb, stoop, or crouch, and perform hand/wrist movements for extended periods.
  • Ability to read and comprehend documents such as safety guidelines, operating instructions, and procedure manuals. Ability to write routine reports and correspondence and present information in small group settings.
  • Ability to perform calculations involving discounts, interest, and percentages.
  • Ability to apply common sense to execute instructions provided in written, oral, or diagram form.
  • Ability to lift up to 25 lbs.
  • Some travel may be required.