Customer Service Lead
1 month ago
At SpartanNash, we prioritize delivering exceptional customer experiences through innovative solutions. As a Customer Service Lead, you will play a pivotal role in ensuring our customers receive the highest level of service in our front-end operations. Your expertise will be instrumental in maintaining a positive and engaging store environment, fostering a culture of excellence, and driving business growth.
Key Responsibilities:- Provide exceptional customer service, ensuring a seamless shopping experience for our customers.
- Supervise and direct front-end activities, ensuring efficient operations and adherence to company policies.
- Train and develop team members to achieve departmental productivity levels and maintain a high standard of customer service.
- Manage the selection, scheduling, and supervision of team members to meet or exceed departmental productivity levels.
- Handle spoiled/damaged products, maintain a clean and attractive store environment, and follow all PPE and Safety Guidelines.
- High school graduate or equivalent (GED)
- Proficient computer skills, including email, spreadsheets, and other software applications
- Ability to read, write, comprehend, and interpret documents
- Accounting/Bookkeeping skills and ability to interpret/analyze financials
- Detail-oriented and ability to delegate/direct/implement tasks
- Suggestive selling skills and knowledge of products
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. We are not able to sponsor work visas for this position.
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