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Front Desk Agent

1 month ago

Chelsea, Massachusetts, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Register guests and handle room assignments
  • Manage reservations, including modifications and cancellations
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Maintain accurate records and reports, including guest information and hotel operations
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred
  • Previous experience in a hotel or customer service role preferred
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for exceptional performance

Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.