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Logistics Operations Manager

2 months ago

Louisville, Kentucky, United States UPS Full time

Job Summary:

This position develops, implements, and leads successful customer operations. He/She directs and controls activities in multiple facilities with complex accounts and large numbers of employees to ensure efficient and economical processes for storing and distributing inventory. This position monitors volume for respective clients, ensures contract compliance, and is typically responsible for meeting a revenue plan.

Key Responsibilities:

  • Develops and monitors operational goals and plans.
  • Sets priorities and coordinates with various functions to improve efficiency.
  • Manages operations to meet customer deadlines.
  • Develops and executes account plans, cross-sells, provides customer service, participates in reviews and revisions, reports financial performance, coordinates special projects, and resolves problems.
  • Organizes and structures team/department.
  • Oversees budgeting/financial administration, functional administration, and staff management.

Requirements:

  • Bachelor's Degree or International equivalent - Preferred
  • Experience in a logistics/distribution environment - Preferred
  • Experience with implementations or systems customization and working with multiple accounts/facilities
  • Ability to prioritize and multi-task in fast-paced work environment
  • Ability to motivate and manage staff, especially under pressure
  • Demonstrates flexibility, diplomacy and facilitation skills
  • Ability to manage customer relationships resulting in high levels of customer satisfaction
  • Possesses strong background in ecommerce
  • Proficient in Microsoft Office Word, PowerPoint, and Excel
  • 5-7 years operations experience in high-volume warehouse or manufacturing operation, including
  • 3-5 years operations management experience with P&L responsibility

Additional Criteria:

  • Job Grade: 30C
  • Must be currently located in the same geographic location as the job or willing to relocate yourself
  • Shift: Monday to Friday

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer.