Customer Service Representative

3 weeks ago

Louisville, Kentucky, United States Bass Pro Shops Full time
Job Summary

The CLUB Customer Service Outfitter is a key member of our team, responsible for providing world-class customer service and presenting customers with the benefits of becoming a CLUB Member. This role requires a strong commitment to customer satisfaction, product knowledge, and operational excellence.

Key Responsibilities
  • Provide exceptional customer service, ensuring a pleasant and productive shopping experience for all customers.
  • Proactively greet customers and present them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provide current members with a unique and exclusive experience.
  • Execute all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
  • Demonstrate products to customers and remain knowledgeable of advertised sales.
  • Help meet metric goals and objectives for self and store.
  • Keep CLUB inventory accurate and maintain a clean and organized CLUB Booth.
  • Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
  • Provide daily feedback and reports in a timely and accurate manner.
  • Provide peer coaching, recognition, and support as a CLUB advocate and representative.
  • Provide service to all areas of the store based on business need.
Requirements
  • High school diploma or equivalent experience.
  • 0 to 2 years of experience in a customer service environment.
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Adaptability to new processes and procedures.
  • Excellent self-motivation and initiative while unsupervised.
Benefits
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
  • Dental and vision benefits.
  • Voluntary benefits, including 401(k) retirement savings.
  • Paid holidays and paid vacation.
  • Bass Pro Cares Fund.

Bass Pro Shops is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

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