Customer Service Liaison

4 weeks ago


Batesville, Mississippi, United States Pacific Retirement Services Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to provide exceptional service to our customers, resolve inquiries and issues efficiently, and maintain a positive and professional attitude at all times.

Key Responsibilities:
• Respond promptly to customer inquiries via phone, email, and live chat.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Assist customers with product information, and availability.
• Process orders, accurately and efficiently.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Stay up to date on product knowledge and company policies.
• Read and understand architectural drawings, specifications, and shop drawings.
• Solve customer problems related to metal building construction.

Requirements:
• Previous experience in customer service or a related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in computer systems and customer service software.
• Willingness and flexibility to work occasional extra hours during busy periods of inquiries and issues.
• Positive attitude and eagerness to learn and grow.

About Us:
Pacific Retirement Services is a leading provider of retirement living solutions. We are dedicated to providing high-quality services and support to our customers, and we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

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