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Reception Operations Manager

2 months ago

Kennedy Space Center, United States Wyndham Hotels & Resorts Full time

Position Title: Front Desk Manager

Location: Orlando, FL, US

Company Overview: Wyndham Hotels & Resorts is a premier hotel franchisor and management company, boasting a diverse portfolio of brands across numerous countries.

Role Summary: The Front Desk Manager plays a pivotal role in overseeing the front desk operations, ensuring that exceptional service is delivered to guests, prospective guests, vendors, and team members alike.

Key Responsibilities:

  • Supervise daily front desk activities, ensuring a seamless guest experience.
  • Assist in scheduling Guest Experience Representatives and ensuring adherence to these schedules.
  • Conduct training for staff on guest service protocols and technical duties.
  • Handle administrative tasks such as daily reports, financial transactions, and inventory management.
  • Act as Manager-on-Duty in the absence of senior management.
  • Maintain cleanliness and organization of the front desk and lobby areas.
  • Process guest check-ins and check-outs efficiently, adhering to company policies.
  • Ensure the security of sensitive guest information during transactions.
  • Respond to guest inquiries and resolve issues in a professional manner.

Qualifications:

Education: High school diploma or equivalent is required. Proficiency in English is essential.

Experience: Previous experience in hospitality or customer service is mandatory; supervisory experience is preferred.

Physical Requirements: Must be able to stand for extended periods, lift up to 20 pounds, and work a flexible schedule, including weekends and holidays.

Skills: Excellent communication and interpersonal skills are crucial. Must possess strong decision-making abilities and the capacity to work under pressure.

Company Commitment: Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer, dedicated to providing a welcoming environment for all team members.