Team Leader

7 days ago


Los Angeles, California, United States Towne Park Full time
About Towne Park

Towne Park is a leading provider of hospitality services, dedicated to creating exceptional experiences for patients, visitors, and guests. Our commitment to delivering smiles is at the heart of everything we do.

Job Summary

We are seeking a highly motivated and experienced Team Leader to join our team. As a Team Leader, you will be responsible for the general operations of a property, working closely with colleagues to ensure that our service standards are met or exceeded. You will be the point of contact for clients, providing exceptional customer service and ensuring that their needs are met.

Key Responsibilities
  • Ensure that guest/patient service experience is delivered consistently on all shifts
  • Regularly perform guest/patient service duties, including checking in arriving guests and explaining vehicle parking and retrieval procedures
  • Effectively allocate labor resources to support service delivery and reduce staffing levels if business conditions dictate
  • Understand client service standards and effectively integrate Towne Park's standards to complement them
  • Maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations
  • Develop cohesive working relationships with clients' staff members and maintain regular meeting rhythms and communication channels
  • Ensure that controls are in place for scheduling, overtime, tip reporting, and timekeeping
Requirements
  • Bachelor's degree from a four-year college or university
  • Valid driver's license and clean driving record
  • At least 18 years of age and able to pass a criminal background, MVR, and drug screen
  • One to two (1-2) years of related experience and/or training; OR equivalent combination of education and/or experience
What We Offer

Towne Park offers a competitive compensation package, including hourly base pay, benefits, and opportunities for growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you


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