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Patient Access Coordinator
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Catalyst Physician Group. As a Patient Access Specialist, you will play a critical role in ensuring seamless communication between patients and our healthcare team.
Key Responsibilities:
- Manage online service accounts, including Healow, ZocDoc, patient portal, and webchat, to facilitate efficient patient communication.
- Schedule appointments, update demographic information, and route messages appropriately to ensure timely and effective communication.
- Manage email requests from proxy accounts and troubleshoot portal issues to maintain a high level of patient satisfaction.
- Verify and update patient insurance information to ensure accurate billing and reimbursement.
- Empathize with and coach patients in navigating the healthcare system, providing exceptional customer service and support.
- Meet performance metrics and service level criteria to ensure high-quality patient care.
- Identify special needs and take proper steps to ensure patient appointments are scheduled appropriately.
- Work collaboratively with a diverse group of professionals in a team environment to achieve shared goals.
- Proactively identify opportunities for improvement in work processes and/or setting to enhance patient care and satisfaction.
- Adhere to all HIPAA and privacy rules while discussing sensitive health information with patients or their authorized delegates.
- Follow all clinical safety protocols and infection control procedures to maintain a safe and healthy work environment.
Requirements:
- High school diploma or equivalent required.
- 1-2 years of related experience in a medical office or healthcare setting preferred.
- Athena EMR experience a plus.
- Excellent communication and customer service skills, with the ability to work efficiently and effectively in a fast-paced environment.
- Experience in handling confidential and sensitive information, with knowledge of HIPAA rules and regulations.
- Must live within a 45-minute commute from Plano, Frisco, or McKinney.
We offer a competitive benefits package, including:
- Competitive compensation commensurate with experience.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) or Flexible Spending Account (FSA) options.
- Life insurance.
- 401K with employer match.
- Paid holidays.
- PTO.
- Referral programs.
- Short-term and long-term disability.
- Employee recognition programs.
We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other bias protected by applicable federal, state, or local laws.
