Field Service Engineer I

3 hours ago

Mount Prospect, Illinois, United States Thermo Fisher Scientific Full time
Job Description

As a Field Service Engineer I at Thermo Fisher Scientific, you will play a critical role in delivering exceptional customer experiences by providing expert service and support for our analytical instruments.

Key Responsibilities:
  • Evaluate customer equipment issues and implement appropriate repairs as assigned.
  • Perform planned maintenance (PM) inspections and maintain effective documentation of work performed.
  • Assist more experienced engineers with repairs and resolution, and work as a team member to provide efficient service delivery for all assigned work orders.
  • Document all repairs and submit reports according to business targets.
  • Maintain approved parts inventory and ensure accurate care of spares, tools, and equipment calibration.
  • Improve and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of equipment.
  • Ensure compliance with Environmental Health and Safety requirements.
Requirements:
  • Bachelor's degree or equivalent in Engineering, Chemistry, Bio-medical or Life Sciences.
  • Adapts seamlessly to working independently or in a collaborative team setting.
  • Demonstrates the ability to adapt in diverse customer-facing environments.
  • Must have a valid driver's license.
  • Must be willing to relocate within the US upon completion of the 12-month program.
  • Legally authorized to work in the United States without sponsorship.
Preferred Qualifications:
  • Familiarity with schematics, CAD drawings, and mechanical/electrical engineering terminology.
  • Vocational education in engineering, aeronautics, electrical, radiation, automotive, mechanical, military, mining, clean energy, etc.
  • Customer Service experience.
About Thermo Fisher Scientific:

We are a leading global provider of analytical instruments, equipment, and services for a wide range of industries, including environmental monitoring, process monitoring, and laboratory equipment. Our mission is to enable our customers to make the world healthier, cleaner, and safer.

We offer a comprehensive 12-month training program for our Field Service Engineers, which includes hands-on training, mentoring, and shadowing rotations across all service functions. Our goal is to develop and enhance the skills and competencies of our engineers to ensure they are equipped to deliver exceptional customer experiences.

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