Retail Operations Manager

2 weeks ago


Holyoke, Massachusetts, United States The Lovesac Company Full time

Position Overview:
We are seeking a dedicated and experienced Retail Operations Manager to oversee our shop-in-shop team. This role is pivotal in driving sales performance and ensuring an exceptional customer experience.

Key Responsibilities:
As a Retail Operations Manager, you will be responsible for:

  • Leading and mentoring a high-performing team to achieve sales targets.
  • Creating a unique shopping experience through personal interactions and effective communication.
  • Managing payroll and scheduling to optimize productivity and meet financial objectives.
  • Ensuring compliance with merchandising standards and maintaining inventory accuracy.
  • Collaborating with management to resolve customer issues and enhance satisfaction.
  • Executing promotional strategies and maintaining store presentation standards.

Qualifications:
The ideal candidate will possess:

  • A minimum of 1-2 years of relevant sales and management experience.
  • Strong results orientation with a proven track record of meeting or exceeding performance metrics.
  • Excellent time management and organizational skills.
  • Exceptional communication abilities, both verbal and written.
  • Proficiency in Microsoft Office applications.

Benefits:
We offer a comprehensive benefits package, including:

  • Paid Time Off and Holiday Pay.
  • Sales Incentive Programs.
  • 401K Matching Contributions.
  • Medical, Dental, and Vision Insurance.
  • Employee Discounts and more.

Company Culture:
At The Lovesac Company, we are committed to fostering a diverse and inclusive environment. We value collaboration, integrity, and a passion for customer service. Join us in our mission to bring comfort and style to homes everywhere.



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