Creative Event Experience Manager

6 days ago


Branson, Missouri, United States Michaels Stores Full time
About the Role

We are seeking a highly skilled and energetic Creative Event Experience Manager to join our team at Michaels Stores. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences, creating memorable events, and fostering a culture of creativity.

Job Summary

The Creative Event Experience Manager will be responsible for planning, coordinating, and executing events within our stores, ensuring that every guest has a stress-free, fun, and engaging experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties and Responsibilities
  • Event Planning and Execution: Plan and coordinate multiple events simultaneously, including children's birthday parties, craft classes, and other creative activities. Ensure seamless execution, timely setup, and efficient breakdown.
  • Customer Service: Provide exceptional customer service by helping customers navigate store offerings, answering questions, and resolving issues promptly.
  • Store Operations: Assist with truck unloading, merchandise duties, and maintaining store recovery standards as needed. Participate in daily store cleanliness activities, including sweeping, vacuuming, dusting, and restroom maintenance.
  • Communication: Communicate effectively with clients, store team members, and corporate stakeholders to ensure seamless event execution and meet company standards.
  • Administrative Tasks: Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
Requirements and Qualifications
  • Experience: Retail and/or customer service experience required; experience working with children and children's events preferred.
  • Skills: Excellent communication, interpersonal, and organizational skills; ability to multitask, work under pressure, and maintain a positive attitude in a fast-paced environment.
  • Educational Background: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
Benefits

Michaels Stores offers a competitive salary range of $45,000 - $60,000 per year, based on experience and qualifications, plus benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts.

Working Environment

As a Creative Event Experience Manager, you will work in a public retail store setting with climate-controlled areas and occasional outdoor responsibilities. You will have access to modern equipment, tools, and technology to support your success.



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