Hospitality Management Internship

3 days ago


Branson, Missouri, United States The Sports Facilities Companies Full time

About the Company


The Sports Facilities Companies is a leading resource for managing and developing sports, recreation, wellness, and events facilities. Our company delivers the ultimate tournament experience for players, families, and coaches. As a championship-level team, we are focused on fun, fulfillment, and service, enriching the community, careers, and personal growth.


Job Overview


As a Hospitality Management Intern, you will have the opportunity to learn and grow in leadership, management, customer service skills, and brand representation. This internship is perfect for someone with a passion for running a business and delivering exceptional experiences.


Responsibilities


• Provide top-notch customer service to coaches, teams, and families regarding hospitality and concierge services.
• Understand and organize offerings, create swag bags, and review team information to ensure a seamless check-in process.
• Greet guests with professionalism during check-in.
• Resolve guest relations issues efficiently.
• Promote, inform, and sell offerings to coaches, teams, and families using excellent telephone etiquette and customer service skills.
• Other projects as assigned.


Requirements


• Current student or recent graduate in hospitality management.
• Excellent oral and written communication skills.
• Strong desire to learn.
• Ability to work in a team environment and independently.
• Demonstrate success with multi-tasking and organizing multiple priorities.
• Self-motivated and able to complete tasks in a timely fashion.
• Available to work 40 hours per week, including nights, weekends, and game days.


Working Conditions and Physical Demands


• Must be able to lift and/or move up to 15 lbs. infrequently.
• May be required to sit or stand for extended periods, squat, stoop, or bend into awkward positions.
• Will be required to sit for extended periods operating a computer.
• Workplace environment has intermittent noise, generally moderate in nature, but can be loud at times.
• Exposure to heat, cold, and other elements.



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