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Customer Service Representative

2 months ago

Caldwell, United States Costello's Ace Hardware Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at Costello's Ace Hardware. As a Key Holder, you will play a vital role in ensuring that our customers receive exceptional service and that our store operates efficiently.

Key Responsibilities
  • Customer Service: Provide outstanding customer service to every customer, every time, by using the E.C.E.T. process.
  • Inventory Management: Maintain awareness of all promotions and advertisements, and execute daily operational goals and priorities assigned by store management.
  • Leadership: Assist in the training and development of peers, and actively participate in daily huddle meetings.
  • Merchandising and Store Cleanliness: Uphold merchandising and store cleanliness standards, and participate in the processing of new shipments.
  • Loss Prevention: Be alert for possible merchandise losses, and protect all company assets.
  • Store Operations: Open and close the store, secure all store assets, and process damaged and defective goods in a timely and accurate manner.
Requirements

To be successful in this role, you will need to have:

  • Excellent Communication Skills: Ability to communicate effectively with customers, peers, and management.
  • Strong Problem-Solving Skills: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Physical Demands: Ability to stand for long periods, lift up to 60 lbs, and perform other physical demands of the job.
Working Conditions

This role requires working in a fast-paced retail environment, with frequent standing, walking, and lifting. You will also be required to work a variety of shifts, including mornings, afternoons, and weekends.