Customer Service Representative

4 weeks ago


Caldwell, Idaho, United States Quality Talent Group Full time
About this role:

We are seeking a highly motivated and customer-focused individual to join our team as a Teller and Customer Support Specialist. As a key member of our Consumer Small & Business Banking division, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Process customer transactions and provide digital solutions to meet their financial needs
  • Complete operational activities while minimizing risks and adhering to established policies
  • Perform routine transactional operational and customer support tasks efficiently through knowledge of bank procedures and products
  • Escalate questions and issues to more experienced roles and interact with customers to demonstrate care and build relationships
Requirements:
  • 6 months of interacting with customers experience or equivalent demonstrated through work experience, training, military experience, or education
Preferred Qualifications:
  • Customer service focus with experience handling complex transactions across multiple systems
  • Ability to educate and connect customers to technology and share the value of mobile banking options
  • Ability to interact with integrity and professionalism with customers and team members
What We Offer:
  • A competitive salary and robust benefits package
  • Opportunities for career growth and development
  • A supportive and inclusive work environment


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