Customer Service Representative
4 days ago
Job Title: Customer Service Specialist
Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to the public, processing new and renewal motor vehicle registrations, and performing related tasks.
Key Responsibilities:
- Answer incoming phone calls and greet walk-in customers
- Process new and renewal motor vehicle registrations and title transfers
- Provide general information to the public, answer questions, and inquiries
- Process application and change forms
- Perform Vehicle Identification Number (VIN) inspection and verification
- Collect and record motor vehicle registration, state sales tax, and recreational vehicle registration payments
- Balance funds received daily
- Update, verify, and maintain address, registration, title, valuation, ownership, transfer, and related computer files
- Conduct research of documents for customers, including dealerships and financial institutions
- File documents into appropriate folders; reorganize files as needed
Requirements:
- High school diploma or GED equivalency; preferably supplemented with course work in clerical, secretarial, or other business applications
- Seven (7) months to One (1) year cashiering, general office or customer service experience required, two (2) years DMV experience preferred
- Ability to work cooperatively and constructively with fellow workers and members of the public
- Ability to follow written and oral instructions
- Ability to evaluate and analyze customer needs to provide exceptional customer service
Working Conditions:
The work is performed in a general office environment, with some outdoor work required for VIN inspections. The employee must be able to work in an office environment and perform VIN inspections, which may involve exposure to inclement weather conditions.
Equal Opportunity Employer: Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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