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Executive Director of Operational Excellence

1 month ago

Vergennes, Vermont, United States PHP Agency Full time
About the Role

We are seeking a dynamic Senior Marketing Executive to fill the role of AVP of Operations at our Dallas headquarters. As a key player in a flat organization, you'll be expected to roll up your sleeves, lead a team of SMEs, and deliver projects personally.

Key Responsibilities:
  • Steer the company's daily operations, leading the New Business Life & Annuity, Licensing & Contracting, and Contact Center departments.
  • Innovate by identifying and implementing new processes, technologies, and systems to enhance organizational efficiency.
  • Collaborate with department leads to define and implement operational strategy and structure.
  • Foster productive relationships with external insurance carrier and technology partners.
  • Work with executive leadership to set and achieve company goals, providing expertise on operational projects and systems.
  • Monitor performance, identify efficiency issues, and propose solutions.
  • Maintain comprehensive knowledge of all operational phases.
  • Coordinate operational support across the business.
  • Collaborate with HR to recruit, train, and mentor the operations management team.
  • Present performance reports and metrics to C-level Officers and other leaders.
  • Handle employee discipline and termination in accordance with company policy, in collaboration with HR.
  • Stay updated on emerging technologies and trends in operations management.
  • Identify training needs and ensure appropriate training is provided.
  • Foster a success-oriented, hands-on environment in Operations.
Requirements:
  • 6+ years of operational leadership experience, preferably in the life insurance industry.
  • Bachelor's degree in business, accounting, or a related field preferred.
  • Excellent oral and written communication skills.
  • Proficiency in Microsoft Office Suite or related software.
  • Proven track record of managing a team and developing talent.
  • Strong interpersonal skills, with the ability to collaborate and build consensus in a high-pressure environment.
  • Analytical problem-solving skills, attention to detail, and a hands-on approach to ensure goals are met on time and at a high level of quality.
  • Ability to drive results, ensure accountability, build effective teams, cultivate innovation, and handle adversity.
  • Strong business acumen and understanding of fundamental business principles.
  • Solid executive presence, with the ability to establish credibility and influence a broad range of constituents.
  • Quick learner, intelligent, practical, and able to thrive in a fast-paced, team-oriented environment.
  • Creative thinker and solutions-oriented.
  • Uncompromising personal integrity and high level of respect for all individuals.
  • Courage of conviction, with the ability to take a strong position when necessary.
About PHP Agency

PHP Agency is a life insurance field marketing organization, founded in 2009. We partner with leading insurance and annuity carriers to offer a comprehensive basket of insurance products to a diverse client base. Our part-time or full-time opportunities allow individuals pursuing careers as life insurance agents to join our team. Headquartered in Addison, Texas, we're proud to serve people through a field sales force comprised of thousands of licensed agents deployed nationwide in offices they independently own and operate.

Salary

The estimated annual salary for this role is $120,000 - $180,000, depending on experience and qualifications.