Guest Care Specialist

2 months ago


Statesville, North Carolina, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a full-time or part-time hourly position, this role is based on the needs of the business and requires a strong focus on guest care and sales presentations.

Responsibilities
  • Guest Service and Sales: Provide a superior guest experience, engaging with customers, scheduling appointments, and presenting needed services following our selling process.
  • Service Business Management: Assist in the organization and productivity of the service business through estimate and invoice transactions.
  • Facility Maintenance and Support: Assist with various aspects of guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering.
  • Key Carrier Responsibilities: Perform basic and detailed opening and closing responsibilities as a secondary key carrier.
  • Cash Handling and Compliance: Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with management to react to guest service issues and business opportunities.
  • Product and Service Knowledge: Understand and effectively communicate all products and services offered by Monro, and adhere to company policies and procedures, governmental standards, and safety protocols.
Qualifications
  • Education and Experience: High school diploma or equivalent required, with a current valid driver's license and satisfactory Motor Vehicle Report (MVR).
  • Communication and Problem-Solving Skills: Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests, with strong problem-solving skills.
  • Availability and Work Environment: Ability to work days, evenings, weekends, and holidays, with exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.


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