Customer Service Representative
2 months ago
Job Summary:
Russell Tobin is seeking a highly skilled and dedicated Client Support Specialist to join our team. As a key member of our client support team, you will be responsible for handling incoming calls related to service inquiries, cash management products, and account issues.
Key Responsibilities:
- Provide exceptional customer service to clients via phone, ensuring accuracy and efficiency in resolving their inquiries and issues.
- Collaborate with internal teams to resolve complex client issues and provide solutions that meet their needs.
- Meet performance metrics and deliver world-class service to clients.
- Stay up-to-date with company policies, procedures, and product offerings to provide informed support to clients.
Benefits:
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- Employee assistance program
- Legal support
- Auto, home insurance
- Pet insurance
- Employee discounts with preferred vendors
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, team-oriented environment
- Commitment to professionalism and adaptability
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