Customer Service Representative

2 months ago


South Jordan, Utah, United States Russell Tobin Full time
Job Title: Customer Service Representative

Russell Tobin is seeking a highly skilled Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional service to internal clients through both inbound and outbound phone calls.

Key Responsibilities:

  • Engage with internal clients to understand their needs and provide timely and effective solutions.
  • Deliver exceptional service to internal clients, ensuring their needs are met and exceeded.
  • Establish relationships with internal clients and provide solutions adhering to internal policies and procedures.
  • Address issues promptly and effectively, ensuring minimal disruption to internal clients.
  • Maintain success in a changing environment, adapting to new challenges and opportunities.

Required Skills:

  • Strong verbal and written communication skills with individuals at all levels, internally and externally.
  • Ability to work in a phone-based internal client interaction environment.
  • Exceptional critical thinking skills, with the ability to analyze complex issues and provide effective solutions.
  • Problem-solving ability, personal accountability, ownership, and professionalism.
  • Quick learner with the ability to apply knowledge and concepts to real-life situations.
  • Teamwork and ability to work independently, with minimal supervision.
  • Proficiency in MS Office tools, including Outlook, Excel, Word, and PowerPoint.

What We Offer:

  • Comprehensive healthcare coverage (medical, dental, and vision plans).
  • Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity).
  • 401(k)-retirement savings.
  • Life & disability insurance.
  • Employee assistance program.
  • Legal support.
  • Auto, home insurance, pet insurance, and employee discounts with preferred vendors.


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