Counter Sales Representative
3 hours ago
We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at Hughes Supply.
Key Responsibilities:- Provide exceptional customer service and assist customers with purchases and merchandise at the sales counter.
- Process and fill sales orders accurately and efficiently.
- Attract and retain customers through effective communication and relationship-building.
- Work with the Profit Center Manager to establish revenue and margin targets.
- Verify pick ticket ship dates, update accordingly, and obtain customer signatures before releasing material.
- Provide customers with reliable information regarding product specifications, pricing, and availability.
- Keep the counter area and merchandise displays clean, neat, and stocked.
- Ensure security and control at the primary point of customer contact.
- Communicate changes in customer business to the Profit Center Manager and Credit Manager.
- Process cash sale returns and refund paperwork in accordance with company policy and procedure.
- Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
- Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise, and pulling orders for delivery.
- Successfully complete required safety and compliance training programs.
- Perform other reasonably related duties as assigned by immediate supervisor and other management.
We are looking for a candidate with 1+ years of experience in customer service or counter sales, preferably with contractor sales experience.
- Knowledge of products sold in the Profit Center.
Our ideal candidate will also:
- Demonstrate outstanding customer service, verbal communication, and listening skills.
- Keep an up-to-date and comprehensive knowledge of products and be able to suggest associated products for purchase.
- Build and maintain positive working relationships with customers, vendors, and co-workers.
- Ask probing questions to understand customer needs, overcome objections, and ask for the order.
- Know and apply safety precautions in a warehouse and material handling environment.
- Be able to learn to operate warehouse material-handling equipment and hand tools.
- Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Be able to learn and operate computer-related systems used to process orders.
- Read, write, speak, and understand English.
We offer a competitive starting wage, a Profit-Sharing Program, and a range of benefits, including medical, dental, vision, and prescription coverage, accident and hospital indemnity coverage, life insurance, and long-term disability.
We also offer pre-tax accounts for healthcare and dependent care, paid vacation, holidays, and sick time, and a 401(k) plan with company contributions.
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success of their efforts.
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