Counter Sales Representative

3 hours ago

League City, Texas, United States Hughes Supply Full time
About the Role:

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at Hughes Supply.

Key Responsibilities:
  • Provide exceptional customer service and assist customers with purchases and merchandise at the sales counter.
  • Process and fill sales orders accurately and efficiently.
  • Attract and retain customers through effective communication and relationship-building.
  • Work with the Profit Center Manager to establish revenue and margin targets.
  • Verify pick ticket ship dates, update accordingly, and obtain customer signatures before releasing material.
  • Provide customers with reliable information regarding product specifications, pricing, and availability.
  • Keep the counter area and merchandise displays clean, neat, and stocked.
  • Ensure security and control at the primary point of customer contact.
  • Communicate changes in customer business to the Profit Center Manager and Credit Manager.
  • Process cash sale returns and refund paperwork in accordance with company policy and procedure.
  • Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
  • Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise, and pulling orders for delivery.
  • Successfully complete required safety and compliance training programs.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management.
About You:

We are looking for a candidate with 1+ years of experience in customer service or counter sales, preferably with contractor sales experience.

  • Knowledge of products sold in the Profit Center.

Our ideal candidate will also:

  • Demonstrate outstanding customer service, verbal communication, and listening skills.
  • Keep an up-to-date and comprehensive knowledge of products and be able to suggest associated products for purchase.
  • Build and maintain positive working relationships with customers, vendors, and co-workers.
  • Ask probing questions to understand customer needs, overcome objections, and ask for the order.
  • Know and apply safety precautions in a warehouse and material handling environment.
  • Be able to learn to operate warehouse material-handling equipment and hand tools.
  • Be able to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  • Be able to learn and operate computer-related systems used to process orders.
  • Read, write, speak, and understand English.
The Benefits of Working with Us:

We offer a competitive starting wage, a Profit-Sharing Program, and a range of benefits, including medical, dental, vision, and prescription coverage, accident and hospital indemnity coverage, life insurance, and long-term disability.

We also offer pre-tax accounts for healthcare and dependent care, paid vacation, holidays, and sick time, and a 401(k) plan with company contributions.

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success of their efforts.

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