Installation Technician
6 days ago
About the Role
Vivint is seeking a skilled Installation Technician to join our team of experts in providing top-notch installation and service for smart home technology. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of satisfaction.
Key Responsibilities
- Earn piece rate pay and enjoy an unlimited commission plan, allowing you to control your own income and grow your earnings.
- Develop expertise in smart home technology through comprehensive training on industry-leading products, enabling you to provide innovative solutions to our customers.
- Manage inventory and assets with a business owner mentality, ensuring that our customers receive the best possible service.
- Install, service, and troubleshoot cutting-edge smart home technology in customer homes, providing a seamless and hassle-free experience.
- Create solutions to protect and simplify customers' lives, leveraging your technical expertise to provide tailored solutions.
- Conduct routine maintenance and inventory of company products and equipment, ensuring that our customers receive the best possible service.
- Explain and provide detailed system capabilities and operational instructions to customers, empowering them to get the most out of their smart home technology.
- Control your own income by providing opportunities for customers to purchase additional products and services, driving revenue growth and customer satisfaction.
- Leverage service and installation appointments into leads and revenue, identifying new opportunities for growth and expansion.
Requirements
- Exceptional customer service skills, with a focus on delivering a world-class experience.
- Sales experience and/or field service experience is highly desirable, although not required.
- Able to thrive in a team environment and work independently, with a strong sense of accountability and responsibility.
- Willingness to submit to a criminal background check, ensuring the safety and security of our customers and employees.
- Current valid driver's license and reliable transportation, enabling you to travel to customer sites and complete installations.
Physical Demands of the Job
- Lift and carry up to 45 lbs, ensuring that you can safely and effectively complete installations.
- Climb ladders up to 14', navigating challenging environments with ease and confidence.
- Work in attics and other limited-space areas, adapting to changing environments and situations.
- Bend, kneel, crouch, and stand for long periods, maintaining a high level of physical fitness and endurance.
- Strong safety culture, with a focus on protecting ourselves and our customers from harm.
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