IT Field Support Specialist

4 weeks ago


Phoenix, Arizona, United States Emids Full time
Job Title: IT Field Service Engineer

Job Summary:

We are seeking an experienced IT Field Service Engineer to join our team at Emids. As a key member of our technical support team, you will be responsible for providing tier-three support for service desk calls, assisting with the setup of technology in new care centers, and ensuring the smooth and reliable operation of software and systems supporting care center staff.

Key Responsibilities:

  • Provide technical support for service desk calls, including troubleshooting and resolving complex technical issues.
  • Assist with the setup of technology in new care centers, including installing and testing software applications and hardware.
  • Ensure the smooth and reliable operation of software and systems supporting care center staff, including performing routine maintenance and troubleshooting.
  • Travel to care centers frequently to provide technical support and ensure technical operations are running smoothly.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Develop and maintain technical documentation and procedures to ensure consistency and accuracy.
  • Stay up-to-date with industry trends and emerging technologies to ensure Emids remains competitive and innovative.

Requirements:

  • Intermediate skill in use of office equipment, including copiers, fax machines, scanner, and telephones.
  • Advanced PC and Printer proficiency.
  • Install and perform repairs to hardware and peripheral equipment following design or installation specifications.
  • Basic proficiency in spreadsheet, database, flow charting, and word processing software.
  • Working knowledge of Windows Deployment Server (WDS) and Active Directory (AD).
  • Advanced knowledge of computer operating systems.
  • Knowledge and experience with profile management.

Preferred Qualifications:

  • Strong analytical skills to support independent and effective decisions.
  • Ability to document, research, track, and resolve user inquiries and problems.
  • Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
  • Perseverance in the face of resistance or setbacks.
  • Effective interpersonal skills and ability to maintain positive working relationships with others.
  • Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

Education: High-School Diploma or GED in general field of study.

Language: English.


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