Automotive Technical Support Specialist

4 weeks ago


Woodcliff Lake, New Jersey, United States BMW Group Full time
Technical Support Specialist Job Description

As an independent group of companies, the BMW Group is committed to creativity and breakthrough ideas that go beyond the racetrack. To continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with innovative individuals who are always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in the United States.

Key Responsibilities:
  • Provide professional and adequate replies to technical support cases from dealers after reviewing all the information provided and internal systems.
  • Provide repair instructions to dealers based on information provided by Development and Engineering for affected components.
  • Initiate the escalation of cases to National Technical Support Engineers and/or Product Engineering as required to expedite repairs.
  • Follow-up closely with TSEs and Product Engineers on escalated cases as needed.
  • Review and identify trends from product issues received in the TSARA hotline.
  • Attach pertinent cases to technical reports generated by Product Engineers.
  • Assist team leaders with gathering data and preparation of trend reports for Product Engineers as needed.
  • Maintain open communication and gather feedback from Technical Support Engineers in the field regarding product issues and trends.
  • Support independent repair shops with programming and diagnostic software issues as required by law to all vehicle manufacturers.

We offer a high-performance Total Rewards package that includes:

  • Medical, Dental, and Vision insurance
  • All with options for $0 Employee contribution
  • 401(k) with Company match
  • Retirement Income Account (RIA)
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave of up to 6 weeks
  • Paid Time Off in addition to Company paid holidays where eligible
  • Hybrid work environment
  • Voluntary Benefits to fit your needs

The pay range for this role is: $74,831.00 - $87,642.00. The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Requirements:

  • Bachelor's degree in engineering or equivalent Technical Support experience with BMW, MINI vehicles + (BMW motorcycles is a plus)
  • 3+ years in technical training and working experience as Master Technician level for BMW and MINI vehicles + (BMW Motorrad is a plus)
  • Complete ASE certification as per BMW training guidelines
  • Blitz 3 certification if technical support is needed for PHEV and EV vehicles

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