IT Support Specialist

3 weeks ago


Woodcliff Lake, New Jersey, United States Colonial Surety Company Full time

IT Support Role

Colonial Surety Company is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical assistance to our staff, ensuring they have the tools and support needed to work efficiently.

Key Responsibilities

  • Provide front-line technical support to in-house staff.
  • Monitor and respond to requests through various channels, addressing issues through to resolution.
  • Assist with setting up new employees, providing instruction and guidance on IT tools and processes.
  • Collaborate with IT leadership on emerging projects and troubleshoot issues across the organization.
  • Write and update technical documentation as needed.
  • Ensure system security and integrity.
  • Track issues, research best practices, and make recommendations for system improvements.

Requirements

  • 5+ years of related work experience and a motivation to continuously learn and collaborate.
  • Excellent people skills, both in-person and on the phone.
  • Ability to adapt to changing work situations, processes, and procedures.
  • Strong verbal and written communication skills.
  • Ability to diagnose and resolve technical issues.
  • Solid knowledge of firewall, switch, window servers, web servers, active directory.
  • Solid understanding of voip phone, computer systems, software deployment, and other tech products.
  • Knowledgeable and up-to-date on Windows Operating Systems and Office Suites.
  • A good understanding of essential information security principles and best practices.
  • Organized and reliable, with a self-starter mindset and pragmatic execution skills.
  • An energetic, optimistic, and collegial team-player.

Benefits

Colonial Surety offers a competitive starting salary, opportunities for professional advancement, ongoing mentoring, and excellent benefits, including Major Medical, Dental, Vision, and Life Insurance plans.



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