IT Support Specialist
3 weeks ago
IT Support Role
Colonial Surety Company is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical assistance to our staff, ensuring they have the tools and support needed to work efficiently.
Key Responsibilities
- Provide front-line technical support to in-house staff.
- Monitor and respond to requests through various channels, addressing issues through to resolution.
- Assist with setting up new employees, providing instruction and guidance on IT tools and processes.
- Collaborate with IT leadership on emerging projects and troubleshoot issues across the organization.
- Write and update technical documentation as needed.
- Ensure system security and integrity.
- Track issues, research best practices, and make recommendations for system improvements.
Requirements
- 5+ years of related work experience and a motivation to continuously learn and collaborate.
- Excellent people skills, both in-person and on the phone.
- Ability to adapt to changing work situations, processes, and procedures.
- Strong verbal and written communication skills.
- Ability to diagnose and resolve technical issues.
- Solid knowledge of firewall, switch, window servers, web servers, active directory.
- Solid understanding of voip phone, computer systems, software deployment, and other tech products.
- Knowledgeable and up-to-date on Windows Operating Systems and Office Suites.
- A good understanding of essential information security principles and best practices.
- Organized and reliable, with a self-starter mindset and pragmatic execution skills.
- An energetic, optimistic, and collegial team-player.
Benefits
Colonial Surety offers a competitive starting salary, opportunities for professional advancement, ongoing mentoring, and excellent benefits, including Major Medical, Dental, Vision, and Life Insurance plans.
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