Customer Service Operations Manager

6 days ago


Riverside, California, United States Fine Mexican Food Products Inc Full time

Fine Mexican Food Products Inc seeks a results-driven Customer Service Operations Manager to oversee customer interactions, ensure seamless product and service delivery, and drive business growth.

Estimated Salary: $60,000 - $80,000 per annum

Job Description

We are a leading provider of authentic Mexican food products seeking an experienced professional to lead our customer service efforts. As a key member of our team, you will be responsible for:

  • Managing customer inquiries and complaints via phone and email, providing timely resolutions and ensuring high levels of customer satisfaction.
  • Providing accurate product information and resolving issues in a professional and courteous manner.
  • Maintaining inventory records in QuickBooks Desktop, working closely with the Warehouse Manager to ensure accurate and up-to-date information.
  • Documenting updates and invoicing customer records daily, ensuring efficient and accurate financial management.
  • Developing and maintaining a comprehensive knowledge base of products, including features, benefits, and applications.
  • Collaborating with internal teams to identify and implement process improvements, enhancing overall efficiency and productivity.

Requirements:

  • Previous experience in customer service, sales, or related fields, with a proven track record of success.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
  • Proficiency in QuickBooks Desktop and Excel, with experience using these tools to analyze data and inform business decisions.
  • Prior experience in logistics planning and FDA imports of agriculture is highly desirable.


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