Application Support Specialist

22 hours ago

Fairfield, New Jersey, United States Infucare Rx Inc on behalf of itself and its subsidiaries Full time
Job Summary

InfuCare Rx Inc is seeking a skilled Application Support Engineer to provide technical assistance for our suite of applications. This role involves troubleshooting, diagnosing, and resolving application issues, as well as ensuring seamless functionality for internal and external users.

Key Responsibilities
  • Application Support: Provide front-line support for application issues, troubleshoot and resolve functional and technical problems raised by users.
    • Incident Management: Document, manage, and prioritize application incidents, ensuring timely resolution and root cause analysis.
    • Issue Diagnosis & Resolution: Analyze and identify the root cause of application-related issues and escalate to appropriate development teams when necessary.
    • User Support: Assist users with application-related inquiries and train them on using key features, ensuring smooth day-to-day operations.
    • Monitoring & Maintenance: Continuously monitor the performance of applications and systems, ensuring optimal functionality and uptime.
    • Collaboration with Development Teams: Work closely with developers to understand new features, resolve bugs, and contribute to software improvements.
    • System Updates & Patches: Ensure systems are updated with the latest patches and version updates. Support deployment of new releases and maintenance.
    • Documentation: Create and maintain documentation for troubleshooting steps, known issues, and application configurations.
    • Continuous Improvement: Suggest and implement improvements to application processes, focusing on enhancing system stability and user experience.
    Requirements
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Proven experience as an Application Support Engineer, IT Support, or a similar role.
    • Strong technical troubleshooting and problem-solving skills.
    • Experience with databases (e.g., SQL), web applications, and system monitoring tools.
    • Familiarity with scripting languages (e.g., Python, Bash) and basic knowledge of cloud platforms (e.g., AWS, Azure) is a plus.
    • Excellent verbal and written communication skills.
    • Ability to work independently and manage multiple priorities in a fast-paced environment.
    Preferred Skills
    • Experience working with ticketing systems like Jira, ServiceNow, or Zendesk.
    • Knowledge of version control systems (e.g., Git).
    • Basic understanding of DevOps and CI/CD pipelines.
    • Ability to diagnose performance issues within applications and suggest improvements.
    Key Competencies
    • Strong attention to detail and organizational skills.
    • Proactive problem-solving mindset.
    • Ability to collaborate effectively across teams.
    • Customer-centric approach with a focus on delivering quality solutions.

InfuCare Rx Inc is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affirmative Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.

Click here to view our Drug Testing Policy

https://infucarerx.com/wp-content/uploads/2024/08/Drug-Testing-Policy-for-Texas-Applicants_08072024.pdf

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