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Vehicle Care Specialist
2 months ago
We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Jiffy Lube. As a key member of our service team, you will be responsible for providing exceptional customer service, educating customers about their vehicle's condition, and offering personalized service recommendations.
Key Responsibilities- Customer Service: Provide world-class customer service, ensuring that every guest has a positive experience and leaves feeling satisfied with their visit.
- Vehicle Assessment: Conduct thorough vehicle assessments to identify potential issues and recommend necessary services.
- Service Recommendations: Offer personalized service recommendations based on the customer's vehicle needs and preferences.
- Service Delivery: Ensure that all services are delivered in a timely and efficient manner, meeting or exceeding customer expectations.
- Team Collaboration: Work closely with the service team to ensure seamless communication and efficient service delivery.
- Experience: Previous experience in a dealership, automotive shop, tire center, or quick lube environment is essential.
- Knowledge: Strong knowledge of automotive products and services, as well as excellent communication and interpersonal skills.
- Skills: Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Competitive Compensation: Starting rate of pay up to $18 per hour, plus commission, resulting in a total compensation range of $20-$40 per hour.
- Benefits Package: Medical, dental, and vision insurance, paid time off, holidays, and a 401(k) plan with company match.
- Professional Development: Opportunities for advancement, training, and certification in various areas of the business.
Jiffy Lube is a performance-based company that rewards high performers with opportunities for advancement and professional growth. We value our employees and strive to create a positive and inclusive work environment. Our company culture is built on the following core values:
- Friendliness: We believe in treating every guest with respect and kindness.
- Accountability: We take ownership of our actions and strive to deliver exceptional results.
- Service: We are committed to providing world-class service to every guest.
- Teamwork: We work together as a team to achieve our goals and deliver exceptional results.
- Educational: We believe in continuous learning and professional development.
- Speed: We strive to deliver services quickly and efficiently.
- Tidy: We maintain a clean and organized work environment.
