Dog Training Assistant

5 days ago

Dedham, Massachusetts, United States Petco Full time
About the Role

We are seeking a highly motivated and passionate individual to join our team as a Dog Training Assistant. As a key member of our Petco team, you will play a vital role in delivering exceptional dog training services to our customers.

Key Responsibilities
  • Provide expert dog training instruction and customer service to pet owners, promoting positive solutions and rewarding success.
  • Act as a subject matter expert for Petco's Positive Dog Training Program, products, services, and in-store promotions.
  • Assist in achieving store budgeted sales goals by driving sales and educating store partners.
  • Develop and maintain a safe and fun dog training environment for pet owners, customers, dogs, and Petco partners.
  • Enhance communication and teamwork between dogs and pet owners by offering positive solutions and rewarding success.
  • Interact professionally and effectively with pet owners and store partners regarding dog training or other pet services.
  • Be a dog training-related resource in-store to support consistent achievement of targeted goals and exhibit the ability to enlist the aid and support to accomplish common tasks.
  • Learn how to promote dog training classes with the G.U.E.S.T.+ model by engaging pet owners and providing solutions to various training challenges.
  • Become familiar with dog trainer tools, such as calendars, flyers, business cards, local store marketing, and build an event, and how partners utilize them as part of G.U.E.S.T.+ to drive the dog training business.
  • Form relationships with store management, store partners, grooming partners, 3rd party services vendors, and local adoption partners, and be familiar with Petco's Think Adoption First philosophy.
  • Be familiar with all new products and services to engage with customers regarding new product and services features and benefits.
  • Learn to set, capture, record, and reward dog training class selling targets with all partners and General Manager.
  • Understand class scheduling methodology to support all dog training curricula offerings and progression of pet learning.
  • Learn how to execute both national and local policies and procedures related to the delivery of Positive Dog Training classes with Petco pet owners, including operations, safety, and loss prevention measures.
  • Gain a full understanding of dog training class-related materials and tools available for store order through Online Supply System and partner with the Dog and Cat Department Manager to ensure all products are in stock and available in-store at all times.
  • Learn and begin to employ suggestive enrollment techniques and how these techniques drive dog training enrollments to meet and exceed budget.
  • Become familiar with current store promotions and special services.
  • Understand dog trainer responsibilities in maintaining area cleanliness and equipment per Operational guidelines and Policy and Procedures.
  • Gain understanding of how the role of Dog Trainer advocates in own store and local area to consistently represent Petco's positive atmosphere and culture by positively communicating with dogs, pet owners, store partners, and your community.
Work Environment

The majority of job duties are conducted indoors, although merchandise stocking and customer carry-outs will require that an associate leave the store briefly. Position requires bending, kneeling, lifting (up to 50 pounds, as necessary) and standing for long periods of time. The large majority of this associate's time will be spent in direct contact with our customers and their dogs. During the Dog Training Instructor Program, travel to mentor store may be required.

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