Financial Operations Manager

4 weeks ago

Syracuse, New York, United States Le Moyne College Full time
About Le Moyne College

Le Moyne College is a private, Jesuit institution located in Syracuse, New York. Established in 1946, the college has a rich history of providing students with a values-based, comprehensive academic program.

The college's mission is to foster intellectual excellence and prepare students for a life of leadership and service. Le Moyne College is committed to academic excellence, diversity, and inclusivity, and strives to create a community that values respect, empathy, and understanding.

Job Summary

The Manager of Student Accounts and Bursar is responsible for the day-to-day management of Student Account operations. This includes providing strategic leadership for all administrative functions and the use of technology within the Office of Student Accounts.

The successful candidate will ensure that Le Moyne students and families receive exceptional customer service in regards to student billing and collections. This includes leading, mentoring, and developing a staff of approximately three, as well as working closely with the Controller, Finance Directors, Academic Deans, Financial Aid, Registrars, and various departments within the Le Moyne community.

Key Responsibilities
  1. Manage student account records, including policies, procedures, technologies, and software related to billing, collection, deposits, cash receipting, sponsorship accounts, and loan disbursements.
  2. Supervise the Student Accounts team to deliver exemplary service to students, as well as internal and external customers.
  3. Own the policies and procedures related to student billing, regularly assessing and refining procedures and departmental operations.
  4. Provide expertise in the development and implementation of account receivables improvements, workflow and productivity analysis, financial analysis, and strategic planning for the Office of Student Accounts.
  5. Organize workflow and ensure staff is knowledgeable with office policies and procedures and committed to the highest level of customer service.
  6. Coordinate with College departments to ensure tuition and fees, student housing, meal plans, insurance, and other charges are posted accurately and timely.
  7. Negotiate contracts with vendors, including collection agencies, loan servicing agency, and third-party sponsor/corporate billing entities for services, products, and arrangement of tuition payments.
  8. Perform monthly reconciliations of the COD system in order to request G5 drawdowns and reconcile differences with Financial Aid (Direct Loans, PELL, TEACH, other grants).
  9. Counsel parents and students on account issues such as payment arrangements, disputed charges, refund requests, past due balances.
  10. Oversee the administration of the Loan Program disbursements and collections, including the placement of accounts with the college servicer, ESCI or other third-party agency when in default.
  11. Support the Student Account Coordinators with the hiring, supervising, and mentoring of Student Account interns.
  12. Assist in the recording of non-student cash receipts and appropriate bank deposit.
  13. Collaborate with Financial Aid department to ensure compliance with institutional and governmental student aid regulations.
  14. Responsible for 1098T tax reporting and submission to the IRS.
Requirements

The successful candidate will have a Bachelor's Degree with a minimum of 3 years related experience, preferably performing cashiering and collection functions, or an equivalent combination of education and experience which provides the applicant with the knowledge, skills, and abilities required to perform the duties as described.

Experience in a college or university environment is strongly preferred. Comprehensive knowledge of and experience with accounts receivable policies, procedures, and regulations is also required.

The ideal candidate will have a strong familiarity with applicable tax and reporting requirements (1098-T, 1099-MISC, 1042-S, Form 8300, etc.) and proficiency in the use of computerized general ledger/payroll or ERP systems and Microsoft Office programs, notably Excel, Word, Adobe PDF.

Experience with Workday, Ellucian Colleague, SQL Server, and Entrinsik Informer software packages is a plus.

The successful candidate will also have a demonstrated ability to make decisions consistently that effectively balance the administration of compliance or policy with rational, logical customer-centric servicing.

Must be extremely detail-oriented with strong organization and time management skills. Ability to work independently with minimal supervision and maintain confidentiality is also required.

Benefits

Le Moyne College offers a competitive benefits package, including 403(b) Retirement contribution, health insurance options, health savings accounts, short and long-term disability insurance, and voluntary benefits.

The college also offers 12 paid holidays and a commitment to diversity and inclusion in the workplace.

Le Moyne College is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship, and immigration status, or any other protected characteristic as outlined by federal, state, or local laws.

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