Soleply Store Operations Manager

3 weeks ago


Syracuse, New York, United States Soleply Full time

Store Manager Job Description



Soleply is seeking a highly skilled and experienced Store Manager to lead our sneaker store team. As a Store Manager at Soleply, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.



Main Responsibilities:


  • Team Management:

    • Hire, train, and mentor a team of sales associates to deliver exceptional customer service and achieve sales targets.
    • Schedule staff efficiently to ensure adequate coverage during peak business hours.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Foster a positive and motivating work environment to enhance employee morale and productivity.


  • Sales and Customer Service:

    • Set sales goals and create strategies to achieve them, both on an individual and store-wide basis.
    • Implement effective sales techniques and provide ongoing coaching to the sales team.
    • Ensure the team is knowledgeable about the products and able to assist customers in finding the right footwear.
    • Handle customer complaints and resolve any issues to maintain customer satisfaction.


  • Merchandising and Visual Presentation:

    • Oversee the store's visual merchandising to create an appealing and attractive shopping environment.
    • Monitor inventory levels and collaborate with buyers to ensure the store has a diverse and up-to-date sneaker selection.
    • Organize and maintain inventory to minimize shrinkage and stock loss.


  • Store Operations:

    • Manage day-to-day operations, including opening and closing procedures, cash handling, and security protocols.
    • Coordinate with suppliers and vendors to ensure timely delivery and appropriate stock levels.
    • Implement loss prevention measures to safeguard the store's assets.


  • Marketing and Promotions:

    • Collaborate with the marketing team to develop and execute promotional events and marketing campaigns.
    • Engage with the local sneaker community through social media and other channels to build brand awareness.
    • Identify opportunities for partnerships or collaborations to enhance the store's reputation.


  • Financial Management:

    • Monitor and analyze sales data and key performance indicators to make data-driven decisions.
    • Prepare and manage the store's budget, ensuring cost-effective operations.
    • Implement pricing strategies to optimize sales and profitability.




Requirements:




  • Previous experience in retail management, ideally within the footwear or sneaker industry.
  • Strong leadership and team management skills, with a focus on developing and motivating employees.
  • Excellent communication and interpersonal abilities to build strong customer relationships.
  • Passion and knowledge about sneaker culture, fashion trends, and the latest releases.
  • Proven track record of achieving sales targets and driving business growth.
  • Organizational and time-management skills to manage multiple tasks effectively.
  • Flexibility to work on weekends and during peak shopping seasons.

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