Soleply Store Operations Manager
3 weeks ago
Store Manager Job Description
Soleply is seeking a highly skilled and experienced Store Manager to lead our sneaker store team. As a Store Manager at Soleply, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.
Main Responsibilities:
- Team Management:
- Hire, train, and mentor a team of sales associates to deliver exceptional customer service and achieve sales targets.
- Schedule staff efficiently to ensure adequate coverage during peak business hours.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Foster a positive and motivating work environment to enhance employee morale and productivity.
- Sales and Customer Service:
- Set sales goals and create strategies to achieve them, both on an individual and store-wide basis.
- Implement effective sales techniques and provide ongoing coaching to the sales team.
- Ensure the team is knowledgeable about the products and able to assist customers in finding the right footwear.
- Handle customer complaints and resolve any issues to maintain customer satisfaction.
- Merchandising and Visual Presentation:
- Oversee the store's visual merchandising to create an appealing and attractive shopping environment.
- Monitor inventory levels and collaborate with buyers to ensure the store has a diverse and up-to-date sneaker selection.
- Organize and maintain inventory to minimize shrinkage and stock loss.
- Store Operations:
- Manage day-to-day operations, including opening and closing procedures, cash handling, and security protocols.
- Coordinate with suppliers and vendors to ensure timely delivery and appropriate stock levels.
- Implement loss prevention measures to safeguard the store's assets.
- Marketing and Promotions:
- Collaborate with the marketing team to develop and execute promotional events and marketing campaigns.
- Engage with the local sneaker community through social media and other channels to build brand awareness.
- Identify opportunities for partnerships or collaborations to enhance the store's reputation.
- Financial Management:
- Monitor and analyze sales data and key performance indicators to make data-driven decisions.
- Prepare and manage the store's budget, ensuring cost-effective operations.
- Implement pricing strategies to optimize sales and profitability.
Requirements:
- Previous experience in retail management, ideally within the footwear or sneaker industry.
- Strong leadership and team management skills, with a focus on developing and motivating employees.
- Excellent communication and interpersonal abilities to build strong customer relationships.
- Passion and knowledge about sneaker culture, fashion trends, and the latest releases.
- Proven track record of achieving sales targets and driving business growth.
- Organizational and time-management skills to manage multiple tasks effectively.
- Flexibility to work on weekends and during peak shopping seasons.
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